Student iCON and MIMS Reset

Guides/Resources:

FAQs:

What is the naming convention for Student iCON email address?
a. The student’s email address will be based on Full Name@students.edu.sg.
b. Any space in the full name will be replaced with an underscore.
c. Should the student’s full name have words such as “Bte” and “s/o”, they will not appear in the email address.
d. The full name is limited to the first 4 words as given in their NRIC/FIN to keep the length of the email address manageable.
e. For cases where students share the same full name, we have added a numerical number (e.g. Jon_Tan_1, Jon_Tan_2) to differentiate their email addresses.
How can my child log in to Student iCON?
Student iCON is web-based. Students can use their web browser in their internet-enabled computing or mobile devices to visit https://workspace.google.com/dashboard to access Student iCON.
Which Operating System or browser should my child use?
You can refer to the following table for guidance on the Operating System/browser which students can use to log in.

		Operating Systems
		Windows 10	Chrome OS	MAC OS	iOS	iPad OS	Android
Browsers	Chrome	Yes	Yes	Yes	Yes	Yes	Available at a later date
	Firefox	Yes	Yes	Yes	Yes	Yes	Yes
	Microsoft Edge	Yes	No	Yes	Yes	No	Yes
	Safari	No	No	Yes	Yes	Yes	No

4. What are the default Google applications available for each level?

Please refer to the attached Student iCON Onboarding guide for the list of default applications. Any additions to the list of applications will be done after a review of the application and its relevance for use by our students.

5. What is the password requirement?

·       Password must be at least 8 character(s) long.
·       Password must contain at least 1 lowercase letter(s).
·       Password must contain at least 1 numeric character(s).
·       Password must contain at least 1 uppercase letter(s).
·       Password must contain at least 2 alphabetic character(s).
·       Password must not be longer than 24 character(s).
·       Password must not be one of 3 previous passwords.
·       Password must not match or contain first name.
·       Password must not match or contain last name.
·       Password must not match or contain user ID.

6. Common errors/problems faced when accessing Student iCON

Error AADSTS900561 given by the Google website
Website does not load
Website keeps refreshing between two sites without loading any page
Website keeps refreshing itself without loading the page

Troubleshooting Tips:

a) Check that the browser is supported by Student iCON by referring to the Operating System /Browser table above or try clearing the browser’s cache (browsing history)

b) Ensure that your internet connections are stable. Try closing & reopening the web browser.

c) Navigate to https://workspace.google.com/dashboard and repeat the logging in procedures.

d) If the above does not work, use Incognito mode on your browser to login. Upon activating Incognito mode, proceed to https://workspace.google.com/dashboard and repeat the logging in procedures.

7. Forgotten password or received the following error message: Your account is temporarily locked to prevent unauthorized use. What should I do?

a) Contact the school’s General Office @ 6482 4650 and provide your child’s full name and class.

Operating Hours:
Mondays to Thursdays: 7.30 a.m.to 5.30 p.m.
Fridays: 7 a.m. to 5 p.m.
**Closed on Saturdays, Sundays and Public Holidays

b) Alternatively, you could fill out the Student iCON Password Reset Form here